Turn recorded support calls into searchable transcripts with speaker labels so Nigerian QA teams can score agents fast and catch what training misses.
Your QA lead has 200 calls to review before Monday and a laptop that keeps freezing on the call recorder. Autrans turns each recorded support call, Pidgin, Yoruba, Hausa, Igbo, or English, mixed mid-call the way Nigerian customers actually talk, into a clean transcript with agent and customer speaker labels, so you can read a call in two minutes instead of listening for eight. Get an AI summary of what the customer wanted and whether it got resolved, action items for follow-up, and key quotes for coaching notes, all searchable by keyword across every call in a folder. Export scored transcripts to DOCX for your QA scorecard or PDF for the agent's file. Built for support leads in Lagos call centres and remote CS teams who need to prove resolution quality without hiring a transcription team.
Yes, speaker labels (diarization) separate the voices automatically so you see who said what without listening to the recording. You may need to relabel which tag is 'Agent' vs 'Customer' once, since Autrans detects distinct voices rather than roles.
Yes, Autrans is built for Nigerian speech patterns including Nigerian Pidgin and English, and it handles the code-switching that happens naturally on support calls. It also supports Yoruba, Hausa, Igbo, Arabic, French, and Spanish.
Each transcript is text you can search individually, and because everything is exported as text, you can drop your transcripts into any folder-search tool to check for required phrases or compliance language across a batch.
No, Autrans transcribes recorded audio after the call ends, it does not do live or real-time transcription during an active call. Upload the recording once it's saved and get the transcript back for QA review.
Get 30 minutes of free transcription to start. No credit card required. Just upload your audio and go.
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