Use Case

Customer Support Call QA

Sample, score, and coach customer support calls, sentiment, compliance, and agent talk-time analysis.

Support managers sample-listen to a fraction of agent calls. AuTrans transcribes all of them. Pidgin and Nigerian English handled, and surfaces sentiment, compliance phrasing, and agent talk-time per call so the QA scorecard writes itself.

Benefits

  • Sentiment per topic for whole-call analysis
  • Searchable archive for compliance audits
  • Pidgin + Nigerian English handled accurately
  • Talk-time and word-count metrics per speaker

How it works

  1. 1Bulk-upload daily call recordings
  2. 2Review summaries and sentiment per call
  3. 3Sample for coaching
  4. 4Archive for QA records

Frequently asked questions

Can I bulk-upload an entire day of calls?

Today, upload calls one-by-one; bulk upload + API is on the Phase 3 roadmap.

What about caller consent?

Comply with NDPA and your call-recording policy; consent should be captured at call start.

Related

Nigerian English

High-accuracy AI transcription for Nigerian English - the way Nigerians actually speak, with local vocabulary, expressions, and accent patterns.

Nigerian Pidgin English

The first transcription service that truly understands Nigerian Pidgin - from casual conversation to broadcast media. Na we sabi am.

Start transcribing free

Get 30 minutes of free transcription every month. No credit card required. Just upload your audio and go.

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