Use Case

Transcribe Insurance Claim Calls and Adjuster Interviews

Convert claimant statements, adjuster site visits, and claims review calls into accurate text and summaries with Autrans.

A claims officer at a Lagos insurer takes a call from a policyholder describing a flooded warehouse in Apapa, half in English, half in Pidgin, talking fast because they're stressed about the loss. An adjuster records a site interview after a motor accident, with the driver, a witness, and the adjuster all speaking. These recordings matter because claims get disputed, and 'he said, she said' is a real risk when nobody wrote it down properly at the time. Autrans gives you an accurate written record of the actual conversation, with speakers labelled, so your claims file has something concrete instead of a rushed handwritten summary. When a claim goes to review or dispute, you pull the transcript instead of relying on memory.

Benefits

  • Accurate written record of claimant and witness statements for the claims file
  • Speaker labels distinguish claimant, witness, and adjuster on recorded interviews
  • AI-generated summary and key quotes speed up first-level claims review
  • Custom vocabulary handles policy terms, product names, and claim reference numbers
  • Exports as PDF or DOCX to attach directly to the claim file
  • Handles English, Pidgin, and local language mixes common in claimant statements

How it works

  1. 1Upload the recorded claim call or on-site interview to Autrans
  2. 2Get a full transcript with claimant, witness, and adjuster separated by speaker
  3. 3Review the AI summary and key quotes for a fast read before the full claim review
  4. 4Use chat-with-transcript to check specific details like dates, amounts, or descriptions mentioned
  5. 5Export the transcript to PDF or DOCX and attach it to the claim record

Frequently asked questions

Is this a substitute for a formal recorded statement process?

Autrans transcribes whatever recording you already have, giving you accurate text of what was said. It doesn't replace your internal statement-taking process, it just turns the audio into a usable written record faster.

Can it tell apart the claimant and the adjuster on the same call?

Yes, speaker labels separate different voices in a recording, so a claim interview with multiple people comes out with each speaker marked.

Will insurance and policy terms be transcribed correctly?

Autrans supports custom vocabulary, so you can add policy names, product terms, or recurring claim-specific words to improve accuracy on those terms.

Can I search old claim transcripts for a specific detail?

Yes, once transcribed you can use chat-with-transcript to ask about specific details in that file, and you can keyword-search across your saved transcripts.

Related

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