Use Case

WhatsApp Business Voice Reply Transcription

Transcribe WhatsApp Business voice replies for customer-service text records and CRM updates.

WhatsApp Business is the dominant Nigerian customer-service channel and many customers send voice notes. AuTrans transcribes the voice replies for CRM-ready text records, agents respond by text, customer-service teams search across conversations.

Benefits

  • Sub-60s fast-path for typical replies
  • PWA share-target for direct forwarding
  • Pidgin + Nigerian English handled
  • Searchable archive of customer-service voice traffic

How it works

  1. 1Customer sends voice reply on WhatsApp Business
  2. 2Agent forwards to AuTrans via share sheet
  3. 3Reply with text
  4. 4Archive for CRM update

Frequently asked questions

Bulk forwarding?

Phase 2 mobile-app integration; today, one-at-a-time via share-sheet.

Customer consent?

Comply with WhatsApp Business policy and NDPA.

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