Use Case

IVR Script Verification Transcription

Transcribe IVR (interactive voice response) prompts for QA testing and multi-language script verification.

Fintechs and telcos record IVR prompts in multiple languages. AuTrans transcribes the recorded prompts to compare against the source script, catching pronunciation errors, missing words, and mistranslations before the IVR goes live.

Benefits

  • Multi-language IVR support (Nigerian + French + Spanish)
  • Verbatim transcription for source-script comparison
  • QA-ready DOCX export
  • Custom vocabulary for system prompts

How it works

  1. 1Record IVR prompts in each language
  2. 2Upload to AuTrans
  3. 3Compare transcripts to source script
  4. 4Approve or revise

Frequently asked questions

Multi-language IVR systems?

All major Nigerian + French + Spanish supported.

Bulk prompt testing?

Today, one prompt at a time; bulk on Phase 3 API roadmap.

Related

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