Autrans
Use Case

Verify IVR Scripts and Recorded Phone Prompts

Transcribe recorded IVR prompts and phone menus to check wording, timing, and language accuracy before they go live.

Your IVR vendor sends back a batch of recorded prompts, twelve menu options across English and Hausa, and before you push them live, someone has to confirm every prompt says exactly what the script called for, in the right order, with no dropped line or mispronounced word. Listening to twelve short audio files back to back and cross-checking each one against a script document by ear is tedious and easy to get wrong. Autrans transcribes each recorded prompt with word-level timestamps, so you can compare the transcript directly against your approved script text, catch a swapped digit in an account-number prompt or a wrong branch name, and sign off with confidence before the recordings go into production on your phone system.

Benefits

  • Compare transcribed prompt text directly against your approved IVR script
  • Word-level timestamps pinpoint exactly where a prompt deviates from script
  • Catch mispronounced numbers, names, or branch details before go-live
  • Verify multi-language prompt sets across English, Pidgin, Yoruba, Hausa, or Igbo
  • Batch through many short prompt recordings quickly instead of listening individually
  • Pay-per-file pricing fits a one-off pre-launch verification pass

How it works

  1. 1Upload each recorded IVR prompt or phone menu audio file
  2. 2Autrans transcribes the exact spoken wording with timestamps
  3. 3Compare the transcript line by line against your approved script document
  4. 4Flag any prompt where the recording differs from the intended script
  5. 5Send the flagged prompts back to your voice vendor for re-recording before go-live

Frequently asked questions

Can Autrans check if a recorded IVR prompt matches our script exactly?

Autrans transcribes what was actually said in the recording, which you then compare against your script text to spot any differences. It doesn't automatically diff the two documents for you, but the transcript makes manual comparison fast.

Does it support IVR prompts recorded in Hausa, Yoruba, or Igbo?

Yes, Autrans supports Nigerian English, Nigerian Pidgin, Yoruba, Hausa, and Igbo, which covers most multi-language IVR deployments for Nigerian businesses and call centres.

Can I verify a whole batch of short prompt recordings at once?

You can upload and transcribe multiple prompt files, though each is processed as its own file. For a large batch, uploading them in sequence is still much faster than listening to each one manually.

Is this useful for catching a wrong number or name in a prompt before launch?

Yes, word-level timestamps let you check exactly what was said at any point in the recording, which is useful for verifying details like account numbers, branch names, or menu options before the prompts go live.

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